Effective date: August 1, 2026
Orders are typically processed within 1–2 business days. You’ll receive a confirmation email once your order ships.
Delivery timelines are estimates and may vary based on your location and carrier conditions.
Shipping costs are calculated at checkout based on your order size, weight, and delivery location. Orders over a qualifying amount may be eligible for free standard shipping, as shown in your cart.
Once your order ships, you’ll receive tracking information by email and can also check order status from your account.
Availability of international shipping varies by product and destination. Any applicable customs duties, taxes, or import fees are the responsibility of the recipient.
If your package is significantly delayed or appears lost in transit, contact us through our Contact Us page with your order number and we’ll work with the carrier on your behalf.
Wow Pets Palace facilitates pet adoption connections but does not ship live animals. Any perishable pet food items are packaged to maintain freshness in transit; contact us immediately if an item arrives compromised.
For shipping questions, reach us through our Contact Us page.